ServiceNow provides the foundation for a global digital transformation and consolidation
Deloitte embarked on a global consolidation program to fundamentally change the way it works across
lines of business, selecting ServiceNow as a key enabler. The organization isn’t new to ServiceNow
solutions—they are a ServiceNow Global Elite partner—and successful ServiceNow implementations in
the UK and Canada dramatically improved efficiency and productivity, planting the seeds for global
Aiming to build on those successes, Deloitte designated the Now Platform as a foundation for its
global digital transformation strategy. “We saw an opportunity to automate and digitize
more broadly and accelerate the onboarding of member firms worldwide,” says Stephen.
align business requirements with platform capabilities, transforming enterprise service
at Deloitte. We now think of ServiceNow as a global ERP system for technology and the connective
tissue across our enterprise.”
Extending the Now Platform in support of the global IT strategy, Deloitte uses the full range of
ServiceNow solutions to streamline processes—from IT service management, compliance, and security to
talent management, finance, and customer service. Using the Now Platform App Engine to build custom
workflows, Deloitte delivers continuing value to the business while preventing ad hoc apps, tools,
and platforms from emerging across the enterprise—thus helping to avoid the next generation of
Deloitte gives IT the tools to effectively manage a highly complex global environment
IT plays a key role in Deloitte’s digital transformation, and ServiceNow helps the organization
deliver services with consistently high standards around the world. For end users, that translates
to easier, faster support for routine requests, whether they need a new laptop or help using an
The experience behind the scenes has improved as well, as the organization standardizes and
simplifies IT processes with its global rollout of ServiceNow IT Service Management, ServiceNow IT
Business Management, and ServiceNow IT Operations Management.
“No matter where I am in the world, if I need help with technology, I want it to work the
says Stephen. “ServiceNow is helping us do that, standardizing everything from change
asset management while providing a central view of our operations.”
Cybersecurity is also a top priority. Deloitte uses ServiceNow Security Operations for an integrated
view of global operating activities, helping the organization identify and manage potential
cybersecurity risks more effectively.
Intuitive self-service experiences and mobile enablement enhance productiity.
Deloitte extends ServiceNow beyond IT to streamline processes, deploying digital workflows for its
highly mobile workforce of billable professionals, whose everyday productivity is essential to
serving Deloitte’s clients.