Infrastructure Management Services

Dreambig Application Management practice offers support services for applications, middleware platforms and technologies.

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Application Management

Dreambig Application Management practice offers support services for applications, middleware platforms and technologies.

  • Application Operations Includes 24x7 monitoring of applications including enterprise applications such as SAP for availability/performance/capacity, batch monitoring/management. Application service desk includes incident management activities such as incident recording, initial investigation of issues, tracking and escalation management and closure, user administration and service reporting
  • Production Support Involves a detailed analysis of incident, incident resolution and problem management activities such as trend analysis, root cause analysis, known error establishment, creation of RFC and break fixes excluding code changes
  • Release and Change Support Comprises setting up of various test environments, release/change activities such as release coordination, emergency releases, build and code deployment, managing release calendar and configuration management/SCM tool administration
  • Middleware Product Support Includes product administration activities such as monitoring, user administration, application deployment, patch management and configuration management for application infrastructure: Web servers/application servers, messaging infrastructure, content management and DW/BI tools
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Data Center Services

Datacenters are the backbone of effective IT operations. Managing them on a 24/7 basis is critical. Dreambig provides support to different elements within a datacenter such as:

  • Systems and Storage Management: Includes activities that are performed to monitor and manage the server and storage infrastructure in a datacenter
  • Database Management: Includes providing support to different database environments such as Oracle, Progress, DB2, Sybase and SQL server
  • Messaging Environment Support: Includes support to applications such as Microsoft Exchange and IBM Lotus Notes
  • Migration and Re-hosting

Desktop Computing Services

To manage cost, complexity and an ever-changing technology, Dreambig Desktop Management Support services provide end-to-end desktop management including remote management and desktop support

Enterprise Mobility

Enterprise Mobility ensures 'anytime, anywhere' access to your enterprise applications. It enhances productivity (e.g. Sales Force Automation in the Consumer Packaged Goods industry), shortens response time and increases customer and employee satisfaction. Dreambig’s Enterprise Mobility solution protects your technology investments.

Our solution helps you address challenges in:

  • Analyzing and evaluating technology options
  • Creating a robust and secure architecture
  • Developing device-agnostic applications to address mobile form factor multiplicity
  • Developing intelligent applications to address multi-modal interaction and usage context
  • Synchronizing and integrating data with your enterprise resources Configuring and integrating devices into your enterprise
Enterprise Security

Data and information are critical corporate assets. Technology in the form of Internet, mobile phones, PDAs, Pocket PCs has made information access easier for a mobile customer base and workforce. However, it also provides an anonymous medium for people with malicious intent to target corporate information resources. Enterprises that need to comply with regulatory, statutory and contractual obligations must protect these assets from theft, loss or misuse. Companies require a robust mechanism to detect threats, prevent intrusions and safeguard these assets. The challenges in this area include:

  • Dispersed global workforce
  • Managing the growth in the number of handheld devices
  • Multiplicity of information access
  • Processes
  • Data transfer and storage mechanisms
  • Malfunctioning systems effected by viruses and malicious software

Services:
  • IT Controls and Compliance Management Services
  • Identity Management

Enterprise Systems Management (ESM)

Enterprise Systems Management (ESM) services focus on maximizing return on tools investments for an enterprise. Dreambig partners with customers to develop implement and manage their ESM tools strategy. We also help enterprises implement and comply with IT Operations frameworks through usage of service management and enterprise management tools. Our ESM service offerings include:

  • Assessment of ESM implementation and service management processes,
  • ESM tool and vendor selection, ITSM roadmap
  • Service desk implementation and integration, configuration management, change and release management, monitoring and reporting dashboards
  • ESM tool environment support, ongoing assessment and fine-tuning, ESM tool consolidation

IT Service Management Consulting

Our services encompass the entire IT Service Management lifecycle:

  • Strategy and Design
  • Program Implementation and Management
  • Operationalize and Optimize

Migration and Deployment

Dreambig helps reduce the cost of owning IT infrastructure. We offer solutions that enable you to migrate from your existing IT environment to a newer, more cost-effective one. We analyze your application environment and propose infrastructure which offers the highest possible performance, manageability, scalability and flexibility, at the lowest cost. Our delivery model leverages the efficiencies of offshoring to deliver significant cost savings In addition, Dreambig’s end-to-end delivery capabilities provide you with a single-point contact, reducing the intangible costs of knowledge transfer and managing multiple vendors. Our solutions for enterprise migration include:

  • Migrations to Windows Technologies
  • Mainframe Re-hosting Solutions
  • Enterprise Linux Migration

Network Services

Dreambig’s network services offers consulting, solution design, implementation and integration, bringing to the table technology, product and multi-domain business expertise, along with stringent quality processes and strategic alliances with product vendors.


Service Desk

Global enterprises need technical service desks to resolve service management issues consistently and efficiently. By centralizing incident resolution, request management and reporting, global infrastructure support becomes easy for enterprises. Dreambig’s Service Desk led by ITIL methodology acts as the nodal point between service providers and end-users and proactively keeps users informed of all relevant service events, actions and service changes that are likely to affect them. Service Desk provides end-to-end ownership of the calls till resolution.

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